For Quantities Pricing Call us at +1 (888) 503-6635 or email us at support@doodlendesigns.com

1. What are your shipping rates and options?

We calculate our shipping rates carefully so you pay the least amount possible. Here are the factors we use: product and amount ordered, shipping destination, delivery option.

Delivery options

We ship via FedEx, or USPS (U.S. Postal Service).

FedEx offers four levels of service.

• Ground: 1 to 7 business days

• 2 Day: 2 business days

• Express Saver: 3 business days

• First Overnight: Next business day (8 AM)

• Priority Overnight: Next business day (10:30 AM)

• Standard Overnight: Next business day (end of day)

USPS gives you a choice of two.

• Priority Mail: 2-3 business days

• First Class Mail: 3-5 business days

Want to know the shipping cost?

1. Fill your shopping cart with all the products you are purchasing.

2. Select your country.

3. Select your delivery option.

4. The shopping cart screen will update itself to display the shipping cost.

2. Can I return or exchange what I ordered?

Everyone at doodle n’ designs does their best to make sure that each of our customers is as happy and satisfied as possible. That includes expertly custom printing your material order.

Sometimes, mistakes happen. So, if your material is flawed or damaged in some way, we will be happy to replace it or refund the cost.

Note: to help prevent disappointing situations, we recommend using test swatches [link to relevant part of this page].

In the event that material needs to be returned, please use the following address:

doodle n’ designs

ATTN: Customer Service: Returns

167 Fornelius Avenue

Clifton, NJ 07013

United States

3. How do I contact doodle n’ designs?

We’ve made it easy to be in touch with us because we value our customers. We look forward to answering every question, solving any issue, or dealing with any situation that you may have.

Need us RIGHT NOW?

Our Help Team is standing by to chat with you live.

We are online Monday-Friday from 8 am to 6 pm Eastern Time.

To live chat with us, click the chat button located on the bottom, right-hand side of this page.

You can also always call! +1 (888) 50306635

Not so urgent?

Complete our Contact Us form OR Send us an email (support@doodlendesigns.com). No matter which way you message us, our team at doodle n’ designs will get back to you as fast as we possibly can.

4. How long will it take to get my order?

We know that, in general, you can’t wait to receive the custom printed material you’ve created. We also are aware that you might have a specific situation with a definite deadline which is making things even more intense.

In general, if you choose an expedited shipping, we will do our best to NOT miss that date. If you choose ground, it will take us roughly 5-7 days.

5. How do I cancel my order?

Has your custom order been printed? If so, we regret to say that it can no longer be canceled. If not, we will be happy to cancel it.

We would like you to know that we routinely check our customer service emails. So, if you wish to cancel an order, fire off an email to us ASAP and we will let you know the stage of production the order is in.

6. How do I find past orders?

Find past orders online

We keep an online order history for all our account-holding customers. After you sign in, you will be able to access your order history.

Give us a shout

Be in touch and we will locate it for you.

7. Which payment methods do you accept?

At the moment, doodle n’ designs accepts Visa, Mastercard, Discover, Amex, and Paypal.

 



Design and Tools

Which type of files can I upload?

We can work with any BMP, JPG, JPEG, PNG or TIFF file.

Note: When the image format does not include a DPI (resolution) value, we set the resolution at our doodle n' designs default (DPI=100). The Image upload tool also supports EPS which is a vector format and does not natively specify a resolution, but does specify a physical size. Our tools will automatically convert the EPS file to a bitmap/raster image at our doodle n' designs default, whilst keeping the size the same.

What is the best image resolution to print in?

Any file resolution can be used. However, 'grabbing' images from web browsers will often result in a 72 Dots Per Inch (DPI) image. Prints at this resolution will be of poor visible quality with noticeable pixelization around the edge of shapes. Printing the image at 1/2 its size will effectively increase the resolution to 144 DPI which will result in an acceptable print quality. Typically, resolutions of 150-300 DPI are used for digital textile printing. The doodle n' designs default DPI is 100. So at 100 DPI the image will look good full size.

What do each of the QuickFit Tools do?

 

Repeat = Allows the user to change the size of the image and automatically fills the entire area of the product with repeats of the image, along with any drop that can be specified.

Step & Repeat = Allows the user to scale (smaller or larger) the image and fill a fabric with repeats up to the maximum fabric width and any length offered by the digital printer. 

Why should I order a swatch before placing my order?

A picture may be worth 1000 words but seeing is believing. There are a number of reasons why an actual swatch may look different than a screen image.

Fabric is not a computer monitor. This means that colors are handled differently on each medium.

1. A computer screen emits colored light. In contrast, the three-dimensional, colored fabric allows light to pass through and bounce off.

2. A computer screen is virtually flat so the colored light appears constant. Fabric, however, can be folded and draped. These surface variations create lighter and darker areas, causing the same color to appear to be in different hues.

Our digital printers and pigment inks do not always behave as you might expect. For example, saturated colors and true blacks are often lighter than might be anticipated. Customers may need to test different saturation levels or tweak their designs slightly.

Fabrics can have different white points. This means that the same colors will shift brighter or darker depending on the fabric chosen.

Since test swatches are quick to do, CHEAP, and LOTS less frustrating than receiving custom printed material you don't like and cant use, we recommend testing until its right.